When a business expands into several locations or franchises, a new question comes up — how to maintain consistent quality and standards when each location operates somewhat independently.

What’s worth seeing centrally

• Each location’s results in the same system, comparable using the same criteria
• Shared process templates every location uses the same way, but can adapt locally
• Client data accessible to the right location, but protected from inappropriate access by others

Without a centralized system, each location gradually develops its own process, and within a few years, the company doesn’t have one business — it has several, just sharing a name.

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