Why does an employee often say “I’m fine” even when they’re not?

People tend to downplay their own workload — out of a wish to look productive, fear of letting the team down, or simply because they don’t fully grasp how much overtime they’re actually putting in.

So what do objective numbers show instead?

The real number of active tasks per week compared to previous periods, whether workload is climbing consistently rather than just during one hard month, and the gap between how an employee describes their workload and what the actual numbers show.

Does that mean conversations aren’t needed anymore?

Quite the opposite — they become easier, when they start from a concrete number both sides can agree on, rather than a guess.

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